Activating GOtv after payment in Kenya

Here is a detailed guide about what to do, if after the payment transaction your GOTV wasn't activated automatically. Continue reading, and you will find out how to perform the activation manually in three different ways - with the help of your phone, via text messages, and with the help of online activation.

Usually when you subscribe for GOTV, the activation process is supposed to be done automatically. However, there are different situations, when your TV decoder suffer a setback to activate automatically. If you are in the same situations, don't worry, as there is no need to panic. You can activate GOTV after subscription manually. The following article will give you all the needed information about activating GOTV after payment in whole three ways.

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How to activate GOTV after payment in Kenya?

There are three comfortable ways to activate GOTV after subscription manually - with the help of your smartphone, SMS messages and via online activation. Read about all of them, and choose the most comfortable for you.

Activation via Telephone

Carefully follow the instructions listed below and you will find out how to activate GOTV after mPesa payment via telephone.

Type on your phone the following combination of digits and symbols - *423# on any network.

In a couple of seconds you will get a respond from GOTV with text “Assistance from Customer Care”.

Now you can have a conversation call with a GOTV representative and he/she will give you full instructions on how to activate GOTV after payment in Kenya. Carefully follow them and your decoder will be activated.

Activation via text messages

For this method you will also have to use your telephone. It is even easier than the first one.

The only thing you will have to do is to type your reset GOTV account number to the 4688. And that's all, the process of activating GOTV after payment.

Activation via Internet

The online activation method requires five easy steps that will have to follow:

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Use your notebook or smartphone again with a proper Internet connection to visit the official Eazy GOTV website.

Now you will have to log in to your personal GOTV account. In the required field type at first your personal account number and the surname. If the data is entered correctly, click on the "OK" button.

Once, you have successfully logged in, find the “Clear your error” dialogue box in the menu and click on it.

Now you will have to clear the E16 error, the main cause why your GOTV activation after payment wasn't successful.

Straight after that, you will have to press on the “Reset device now” button. Thanks to this operation you will reset your GOTV decoder.

With the help of all described above methods, activation of your GOTV will occur as soon as the inquiry will be processed by GOTV staff. In case, none of the described methods worked, you will have to contact the GOTV support team. You can either visit their official website and find the contacts on your own, or use the following ones.

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Activating GOtv after payment in Kenya

How to activate GOTV after payment in Kenya?

Activation via Telephone

Activation via text messages

Activation via Internet